This document sets out the shipping policy that applies to customers that make a purchase at Hygieia Group. If you have any questions, please contact our customer service team on 01757617301 or firstname.lastname@example.org
Shipping Options & Delivery Costs
We offer the following shipping
- 7 working Day delivery – standard £15.00 shipping ( surcharges may apply for large weighted items )
- 48-hour express delivery – £20.00 ( surcharges may apply for large weighted items )
- 24-hour express delivery – £25.00 shipping ( surcharges may apply for large weighted items)
- Free Local Delivery & Collection
Order Processing Time
All orders placed before 3 pm Monday to Friday are processed the same day, all orders placed after will be processed the next day. All orders placed during the weekend or on a public holiday will be processed on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase -please contact us regarding any return or refund requests at Sales@hygieiagroup.co.uk